Features Overview
Message Taking
- Complete web-based messaging system
- No software downloads or additional hardware required
- Message taking into online central database system from either one main location or from unlimited remote locations – via log in from any Internet connection
- Multiple message takers at one time
- “Message for” drop down menu with staff listings
- “Message from” drop down menu with customer/contact database or enter on the fly
- Searchable web-based customer/contact database with multiple information fields
- Free-text “Message” body field
- Free-text “Message Summary” field for brief overview of messages
- Searchable “Message Subject” drop down menu with customizable subjects
- Searchable “Message Status” drop down menu with customizable statuses
- Automatic transmission of messages to staff via cell phone text message and/or e-mail
Message Notifications
- Automatically send messages taken into the system to staff via text message (e-mail to sms) and/or via e-mail
- Determine best notification method(s) for each staff member
- Change notification parameters for each staff member at any time
- Terminate any staff message notifications at any time
Message Receipt/Retrieval
- Designate for each individual staff member as to method of message notification – text message, e-mail, and/or log in message retrieval
- Immediate cell phone text message notification for each message
- Immediate e-mail notification for each message
- Review, retrieve and manage messages from any Internet connection by log in access to the MessageRover portal.
Message Database
- Searchable database is automatically created for all messages for each staff member
- Filter messages by one or multiple message filters such as message from, message recipient, message taker, date range, message subject, message status, and more
- Expanded and condensed message views
- Printable reports for selected messages
- Export message contact information to contacts programs such as Outlook
Customer/Contact Database
- Searchable database of all customer/contacts entered into the system through messages
- Permanent record of call history
- Multiple contact fields for each customer/contact
- Export to contacts programs such as Outlook contacts
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